Don’t lose your cool!

by Don Sanders, 06/17/2003

Everyone experiences times when things don't go exactly as planned. Promotional products distributors seem to have more than their fair share of foul-ups associated with orders. Usually when something bad happens (missed ship date, bad imprint, etc.), your immediate reaction is to either blame others, complain, or be critical of someone (usually the supplier). Before you overreact and lose your temper, pick the better course of action of remaining as calm as possible with both your customer and the offending supplier (if the company is the cause). The animosity created by a "hot head" response is something that is hard to take back and often burns bridges that can never be rebuilt.

Moral of the story: Still waters run deep.