Let the steam out.

by Don Sanders

Everyone must deal with unreasonable clients from time to time. When a person asks for special favors, he or shemay be doing so in an effort to test your resolve, or to see how far you can be pushed. By remembering to be fair, while always holding your ground, you can eventually bring around difficult clients to your way of thinking. If they do not want to be agreeable, it is probably best not to deal with them in the future.

Moral of the story: Few people respect a pushover.